Your order is considered confirmed once you receive an email confirmation. Dependent upon whether your purchase is for a ready-made piece or a custom design, that will dictate how quickly we are able to ship the item. Once in transit, you will receive an additional email with tracking information.

Yes. Should you want to make an adjustment, please email retail@karenkarch.com as soon as possible. We are not responsible for items shipped to the original address provided without ample notice of shipping address changes. The customer will assume responsibility to make delivery adjustments through the carrier.

Yes. Please allow for additional time when placing an order overseas. Customers are responsible for all VAT, duties, and insurance costs associated with the value of the merchandise. Fore more information, please review our Shipping Policy.

Yes. Within the first year of purchase, we will repair any issue due to a manufacturing fault. This warranty excludes coverage for damages due to excessive wear, tear or negligence. We reserve the right to assess the piece to determine the cause of the damage, and the fee for the repair. For more information, please review our FAQ's.

Yes. Some of our ready-made rings come with GIA or EGL certificates. If you commission a custom piece, you will have the option of a certified diamond or gem of your choice. IGI certificates are available for lab diamonds. 

We offer Retail Replacement Appraisals upon request. Most insurance companies require these to add your pieces to your homeowner's or rental policy.  We recommend that you request updates every 5-10 years as prices may increase with inflation.