Karen Karch Policies
Tax, shipping charges, and credit cards:
8.375% sales tax applies only to orders shipped to New York State.
Karen Karch accepts American Express, Visa, MasterCard and Discover. You will be charged at the time your order is confirmed via email.
We ship all our jewelry using Federal Express and Federal Express Internatioanl priority. We insure all our shipments with a private insurance company to ensure safe arrival. A signature is required for all shipments with no exception; please be sure to arrange shipment with us for a day when someone can be available to sign. We are not able to ship to P.O. boxes. In reference to international shipping; customs duties vary by country and are solely the responsibility of the purchaser.
Domestic shipping: begins at $55.
Availability, Cancellations, Returns, and Exchanges.
All items on the Karen Karch website are subject to availability. In the event that an item is not immediately available, you will be notified via email and given the opportunity to cancel your order, or to join the waiting list for an item.
You may return a full price stock item within 14 days of purchase, for exchange and/or store credit only. Store credit is valid for 2 years from date of issue. All items purchased using store credit are a final sale; no further exchanges are permitted. All promotional discounts or sale items are final sale. If you wish to return an item, please contact us for a pre-paid shipping label, which will allow us to insure your shipment. Returns shipped to us in any other way are solely your responsibility in case of loss, theft, or damage. Returned merchandise must be in perfect condition upon its arrival; please pack returned merchandise properly or contact us for instructions.
All custom orders are final sale. Additional modifications are priced based on work required. A Karen Karch sales associate will work with all clients personally and closely for custom orders.
We respect our clients' privacy and guarantee that any and all information you provide us will remain strictly confidential and safely stored. No information about visitors to our site will be sold, shared, or in any way made accessible to anyone other than Karen Karch.
All online transactions with Karen Karch are secure. We use Secure Sockets Layer (SSL) technology, allowing safe transmission of all your information. This makes the use of a credit card on our website as safe as using your credit card in person at our store.
A cookie is a little piece of text that asks permission to be placed on your computer's hard drive. Its purpose is to let you browse our store and put things in your shopping cart or wish list and leave them there for as long as you want. When you return to our site, the site will be able to recognize you as a returning visitor and will remember all your information. We know that some people have concerns about allowing their computers to accept cookies, but in talking with many of our clients, we feel that the benefit everyone gains from using cookies properly is worthwhile.
This Web site (excluding any links) is owned and controlled by Karen Karch from its offices within the State of New York, United States of America. By accessing this Web site, both you and Karen Karch agree that the statutes and laws of the State of New York, without regard to conflict of laws, will apply to all matters relating to use of this Web site. In addition, you agree to the exclusive personal jurisdiction and venue of the Superior Court of New York County and the United States District Court for the Southern District of New York.
Visitors to this Web site are responsible for their own compliance with local laws regarding Web site use and access.